Refund policy

For hygienic reasons, all sales are final. Because our products are personal-use hair accessories worn directly on the head, we are unable to accept returns or exchanges.

If you need to adjust or cancel your order, please contact us as soon as possible before your order is processed or shipped, and we will do our best to accommodate your request.

We encourage customers to carefully review sizing, product descriptions, and variant selections before placing an order to ensure the correct items are selected. Once an order has been processed, we cannot make changes.

Returns or exchanges cannot be accepted for incorrect sizing, color, or variant selection.

If your item arrives with a manufacturing defect, we are happy to assist by issuing store credit. To qualify, you must contact us within 7 days of delivery and provide photos of the defect.

We stand behind the quality of our products and will always work with customers to resolve any legitimate concerns.

To report a defective item or request assistance, please email us at
support@shoshloccollection.com