Order Support

If you need to cancel or modify your order, or report a defective item, please submit a request through the form below.

Cancellations and modifications must be requested within 30 minutes of purchase or before processing begins (whichever comes first). Once an order has been processed or shipped, no changes can be made.

For defective items, store credit may be issued upon review and approval. Clear photo/video proof is required.

For further assistance, please email support@shoshloccollection.com